Details
Posted: 17-May-22
Location: Punta Cana, Dominican Republic
Type: Full Time
Preferred Education: Masters
Categories:
Operations
Come turn reality upside-down in the Caribbean’s first world-class theme park! At Katmandu® Park, dreams become reality, and first-of-their-kind rides and attractions take explorers into the Hidden Realms. This premier entertainment destination by Falcon’s Beyond™ welcomes guests from around the world to interact, play, and adventure with beloved Katmandu characters. All park personnel promote the values of Katmandu in every aspect of the resort. Join this exciting quest to further your career, benefit from great company culture, and bring imagination to life.
Responsible for overseeing maintenance efforts across the Park Facilities in Punta Cana, Dominican Republic. Manages maintenance activities for the upkeep of attractions and their associated systems. Oversees a range of custodial and maintenance activities. Resolves problems as they arise whether directly or by assembling teams to solve those issues. Provides technical guidance for: Audio, Special Effects, Projection, Lighting, Set/Scenic, Props, Show Action Equipment, , Ride Mechanical Systems, Ride Control and Show Control Systems.
PRIMARY RESPONSIBILITIES
* Promotes and enforces the Katmandu DNA in every aspect of the Park, be it front or back of house, ensuring that the Katmandu culture becomes a part of the employees’ day to day routine.
* Must have or be able to quickly acquire knowledge of and enforce company structure (mission, goals, and objectives), and policies and procedures.
* Coordinate maintenance worker efforts to make sure company property like buildings, grounds and attractions are always in pristine and operating condition.
* Coordinates and assigns technicians to set up, install, repair, and maintain all equipment and venue technical processes. Ensures Ride and Attraction readiness to open on time.
* Ensures all Ride & Attraction equipment is maintained in accordance with company and manufacturer policies, practices and standards.
* Have firm knowledge of Attraction and Equipment maintenance manuals.
* Conducts regular scheduled shift meetings with the Technicians:
o Direct and confirm work assignments & emphasis to address issues
o Review and communicate safety requirements and practices. Ensure training assignments are completed
o Share relevant business, guest, and employee news
o Recognize positive behaviors
o Give timely and constructive feedback to improve performance
* Provides technical guidance and mentoring as required to Ride & Attraction Technicians within the day-to-day maintenance activities in the field. Builds strong team cohesion and motivation within the Technical Services Team.
* Confirms maintenance activities are executed professionally, with Ride and Attraction areas and components maintained in a neat and workmanlike manner per company and manufacturer guidelines/recommendations.
* Responds to major Ride & Attraction issues immediately. Escalate communications to the appropriate Manager when there is a significant safety issue, delay, failure or injury. Determine root cause of issues. Develop and manage timely solutions. Communicates significant expenses and risk.
* Ensures the proper completion of documentation, including: Work Orders, Compliance, Injury and Illness Reports, Equipment Readiness reports, Housekeeping inspections, etc.
* Oversees technical interaction with Non-Ride Personnel, Vendors, Sub-contractors, Engineers and other relevant 3rd person parties involved with Show and Ride Systems. Insures a clear line of communication regarding any maintenance activities.
* Confirms appropriate labor levels with Managers. Addresses unplanned overtime.
* Plans and implements action plans for the department’s future success including training programs, workforce planning.
* Ensures employees understand and follow all company policies and procedures. Observes employee conduct and communicates to the Managers both positive and negative behaviors.
* Model a positive work approach with our employees, partners and clients.
* Identify areas for improvement and assign workers to take care of issues.
* Develop maintenance schedules in accordance with manufacturer’s recommendations and enforce them among maintenance staff.
* Maintains communications lines with manufacturers to ensure any updates or Technical Services Bulletins are acted upon and documented.
* Ensure any government required inspections or procedures are carried out and documented as may be necessary.
* Ensure maintenance logs are maintained and up to date
* Ensure critical spare parts, spare parts for upcoming scheduled maintenance, and consumables are in place and reordered as necessary
* Respond to emergency calls for maintenance.
* Manage the set up and take down of different events.
* Perform troubleshooting to solve minor repair issues.
* Communicate plans for upper level improvements to maintenance worker staff.
* Contact and schedule repairmen and extra help as needed.
* Perform administrative tasks as required.
* Delegate tasks to meet maintenance schedule and satisfy employer need.
* Approve equipment and part purchase requests.
* Create and adhere to a maintenance program that optimizes scheduled downtime for attraction/equipment refurbishment for off-peak season and maximum up-time.
JOB QUALIFICATIONS & REQUIREMENTS
Master degree in facility management, Business, Engineering of related field; or equivalent combination of education and experience required
5-7 years technical and Trade experience
3-5 years of operations management/team leadership experience; or equivalent combination of education and experience
LANGUAGES
English & Spanish
KNOWLEDGE & SKILLS
* Ability to create a maintenance schedule, Ability to troubleshoot. Knowledge of attractions, structures or grounds to be maintained. Knowledge of maintenance procedures.
* Ability & willingness to work overtime, weekends and holidays with short notice.
* Must have strong leadership, organizational and problem-solving skills.
* Proficiency in Microsoft Word, Excel, Project, Outlook and PowerPoint.
REQUIREMENTS
* Excellent organizational, verbal and written communication skills.
* Demonstrated ability to work with all levels of employees and management, strong team player and willingness to give assistance to co-workers in other areas.
* Strong interpersonal and analytical skills.
* Strong time management skills.
* Demonstrated ability to work independently under pressure; proactive thinker/self-starter.
* Ability to multi-task and be flexible is essential for success.
* Theme Park Operations knowledge and experience.
* Experience managing in a union environment.
