The General Manager will work closely with the TEA Executive Director and TEA’s HQ staff to meet TEA’s objectives in China and to provide day-to-day management of the TEA’s operations in Shanghai. The General Manager will develop and implement operations procedures and ensure appropriate workflows are in place; ensure that events are produced on time and properly coordinated, that member requests and complaints are appropriately addressed, that memberships and sponsorships are processed and coordinated; and information on the organization and its services is provided to prospective members.  The General Manager is the primary liaison between TEA China membership, TEA HQ and other regional TEA entities, and thus communicates local customary practices and the cultural viewpoints of TEA China membership to the attention of the TEA leadership.

ROLES AND RESPONSIBILITIES

Administration
•  Implement the Articles of Association and decisions of governing bodies pertaining to China under the supervision of TEA’s Global Executive Director
•  Establish procedures, organize and manage the daily operation of TEA China in Shanghai

•  Have responsibility for legal compliance according to relevant laws and regulations
•  Implement development plans, marketing plans, public relations plans, financial plans and annual business and finance plans as directed by TEA’s Global Executive Director
•  Participates in formulating and administering TEA policies, short- and long-term objectives and strategies in China
•  Directs and coordinates all activities in furtherance of both short- and long-term TEA objectives in China
•  Liaises between cultures; responsible for communicating the TEA China membership viewpoints within the organization and for fostering a deeper understanding of local customary practices with non-Chinese TEA members. Oversees operations processes and financial performance reports, data and analysis
•  Provides oversight of workforce and talent management activities and determines an organizational structure and resource needs in collaboration with the TEA Executive Director, including sourcing and selection efforts
•  Establishes key performance indicators and develops performance goals for subordinate staff to ensure timely and regular feedback
•  Provides oversight for HR, legal, accounting and finance vendors to ensure accurate and timely dissemination of HR and financial management reports, including but not limited to, internal monthly financial performance statements, cash flow statements, budgets, annual reports, etc.
•  Provides oversight for banking and wire transactions, cash flow and payroll approval, as directed by the TEA Global Executive Director
•  In collaboration with TEA Treasurer and any relevant parties, responsible for all insurance matters for TEA China
•  Provides oversight of Information Technology vendor services
•  Provides oversite of general office activities including facility environment, storage, and office leases.
•  Actively participates and/or leads operational meetings of the TEA China organization

•  Responsible for ensuring financial practice, tax compliance and policy that will result in sound fiscal management of the organization as a going concern
•  Greet visitors, answer incoming phone calls, and deliver quality service to TEA members
•  Coordinate appointments and meetings and manage staff calendars and schedules
•  Supervise, train, and coach office staff and volunteer staff, when necessary
•  Coordinates domestic and international travel of staff, including flight, hotel, and car rental reservations
•  Purchase office supplies and equipment and maintaining proper stock levels
•  Create presentations and other management-level reports
•  When necessary, work with company lawyer on open disputes (court appearances, case reviews)
•  Together with management team, draft contracts for distributors and suppliers; track all contracts, coordinating renewal when close to expiration date
•  Other responsibilities within the authority delegated by the TEA Global Executive Director and all other duties as assigned
•  Develop short-and long-term plans and the corresponding budgets for the advertising program, projects, campaigns and activities; monitor the progress; assure adherence and evaluate performance
•  Maintain and develop a good relationship with members and subscribers within and outside TEA
•  Translate documents where required and needed

Event Support
•  Ensure TEA China events are fully executed with subordinate and volunteer staff using appropriate protocols and procedures for registration, catering, speaker coordination, etc.
•  Oversee coordination of events scheduling, logistics, sponsorship, and other event details
•  Maintain a strong and collaborative working relationship with TEA International and domestic volunteers managing sponsorship sales
•  Supervise the setup of the TEA trade show booth at IAAPA and other industry events as directed

Member Services
•  Responsible for maintaining the accuracy and integrity of TEA China member database
•  Follow up with incomplete applications
•  Answer current member and prospective member questions and queries
•  Ensure member database is routinely updated with correct member information
•  Process new member applications
•  Ensure submissions deadlines are communicated and maintained

QUALIFICATIONS

• Undergraduate degree in Business, Economics, Communications, or related field.
• Must speak Chinese and live in China
• Must be fluent in English, both written and verbal
• 5 - 8 years’ experience working in trade shows and/ or member or customer service.
• Ability to work in a fast-paced environment with attention to detail and accuracy
• Superb oral and written communications in both English and Chinese
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Accounting experience is a plus
• Ability to travel as needed throughout Asia
• Reliable and responsible individual with excellent interpersonal skills; Good organizational and collaboration skills
• Customer service/care-oriented skills
• Enjoy working in Themed Entertainment Industry
• Can-do attitude