Managing Meetings and Special Events Operations
• Lead and coordinate event installation and dismantling including reviewing exhibit orders and floor plans, event orders and coordinating labor activities.
• Obtain the exhibitor list, exhibitor kit and floor plans. Verify appropriate company forms are provided for vendors. Provide contractor with Exhibit Hall guidelines, insurance specifications and indemnification requirements.
• Sell and up-sell additional hotel services to exhibit clients.
• Coordinate and distribute floor plans, exhibitor list, utility orders and event planner to appropriate operational departments. Create delivery list for electrical, telecommunications/network and note any exceptions.
• Provide support to Convention Services Managers, Banquet managers, Event Managers and Conference Coordinators at show site to ensure the smooth execution of the event.
• Coordinate activities between the appointed contractor, show management, exhibitors, labor and show attendees.
• Perform pre-event and post-event walk through with contractors to inspect for damage. Bill responsible parties for damages as required.
• Provide complete cost information to clients and ensure that all exhibit/show costs are paid prior to show close. Process credit cards and initiate audit files. Obtain Exhibit Hall Manager’s approval for AR adjustments, credit memos and refunds as needed.
• Control lighting in exhibit hall for move in, show opening, show closing, move out and conservation mode.
• Verify that the show floor meets Life Safety code standards as set by the local Fire Marshall.
Managing Profitability
• Assist in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
• Create opportunities to upsell during event planning.
• Assist in managing department controllable expenses to achieve or exceed budgeted goals.
• Manage merchandise inventory as needed, enhancing merchandise displays to increase sales.
Promoting Exceptional Customer Service
• Create an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints.
• Empower employees to provide excellent customer service.
• Verify employees understand expectations and parameters.
• Strive to improve service performance.
• Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing and Conducting Human Resources Activities
• Interview, select and train employees
• Appraise employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status
• Provide for the safety and security of the employees or the property
• Monitor employee attendance and records absences/tardiness.
• Help direct supervisors to achieve their own development goals.
• Conduct annual performance appraisal with direct reports according to Standard Operating Procedures.
This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The salary range for this position is $45,263 to $86,301 annually.
